Refund & Exchange Policy

All sales are FINAL. There are no refunds allowed due to the exclusive nature and high appeal of our hair. We accept exchanges only for products with the same or higher value. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified. The product must be sent back in the original condition (resell-able condition) as it was when shipped from us. This means it cannot be combed, washed, brushed, cut, worn, colored, altered in any way (original ties must remain in-tact as when it was received by the customer).

If you have any questions, concerns, or comments about our return & exchange policy you may contact us using the information below:

Email :
By Phone : 817-541-7770
Return Address : Five Star Hair Company 1500 Corporate Circle #2, Southlake, Texas 76092

We reserve the right to make changes to this policy. Any changes to this policy will be posted

  • Fast Shipping
  • Easy Return/Exchange
  • Assured Best Quality